Delivery Scheduler

DELIVERY SCHEDULER

Pick a delivery slot

DELIVERY SCHEDULER

Intuitive traffic light system

Managing customer expectations around when deliveries has always been a challenge. Offer a service that’s too late and they may buy from elsewhere, but if you go too far the other way and let them down, then that’s even worse.

Our delivery scheduler allows a customer to see potential delivery days and times when they are in the website checkout and choose which one suits them.

Configurable to suit your business

Our system can be configured on a branch by branch basis and takes account for the number of lorries you have, how many runs you do a day, how many drops on a run, what the branch opening hours are, where they are based, how long orders take to pick, pack and dispatch and many orders have already been placed.

All this information is calculated and displayed to the customer in a simple format, so that they can easily understand when a delivery is likely to be possible.

This system even works if your transport management system is paper based and you’re hanging delivery tickets from bulldog clips on a wall in the transport office.

If this isn’t enough information for your customers, we can a

lso display the location of their order in real-time by integrating into your delivery tracking system.

Imagine receiving no more telephone calls into branches to ask when you can deliver or where the driver is and the time and annoyance that could save for the builder and the merchant.


Delivery Scheduler

How it works……..

At the checkout page customers are prompted to choose a delivery day, which dynamically updates according to opening hours and availability set by the branch manager.

1.Choose your preferred date.

2.Choose your preferred delivery time

This part shows the customer what time slots are available to them and sets their expectations accordingly.

The configuration should initially be set to allow a margin for error, as once some experience is gained, it’s very easy to increase the accuracy of delivery times.

3. What do the colours mean?

Customers are presented with a number of intuitive options in the checkout. They can then indicate their preference, whilst understanding the likelihood of the delivery for the time they selected.

GREY = All delivery slots are booked, so no deliveries available for this time.

RED = Most delivery slots have gone, so this slot is unlikely, but not impossible.

ORANGE = Limited availability for delivery day and time.

GREEN = Delivery day and time is available.

ANYTIME = Delivery time is not critical, so anytime on this day is fine.


Click & Collect

There’s nothing worse than leaving site to travel across town to your nearest merchant to collect materials, only to find that they don’t have what you need when you get there.

For this reason, many builders will phone ahead to check that the materials are there before they set off and ask that they can be put aside for collection later on.

Our Click and collect solution takes account of this customer behaviour, so that the merchant can allow a time delay sufficient for the materials to be checked and allocated before the customer sets off to your branch. That way, when they arrive, they can have confidence that materials are not only in stock, but ready for their collection.

The system works in a similar way to the delivery scheduler, allowing branch managers to configure the click and collect checkout function according to their branch capacity, thus accurately setting the customer expectations.

If, as is sometimes the case, the materials are not available, then the time delay can allow enough margin to allow a phone call to be made to the customer before they set off, which is when alternative arrangements can be made with them.

How it works……..

At the checkout page customers are prompted to choose a collection day, which dynamically updates according to opening hours and availability set by the branch manager.

1.Choose your collection date.

2.Choose your preferred collection time

This part shows the customer when the earliest time they could expect to collect materials and sets their expectations accordingly; importantly giving branch staff enough time to check stock quantity and its condition before the customer sets off to the branch.

When starting out, the configuration should be set to allow a reasonable margin for error, as once some experience is gained, it’s very easy to increase the accuracy of collection times

3. What do the colours mean?

Customers are presented with a number of options in the checkout, which are displayed in an intuitive manner as shown below. They can then indicate their preference, whilst understanding the likelihood of the delivery for the time they selected.

GREY = Insufficient time to check stock and pick an order.

RED = If we have available stock, we may be able to get this ready, but it can’t be guaranteed.

ORANGE = If we have available stock, we’ll get this ready.

GREEN = Even if we don’t have stock, we should be able to get it in by this time.

CLICK & COLLECT

Can I collect from a branch?

CLICK & COLLECT

Pick your preferred time to collect?