Delivering the right product or service to the right customer, to the right place at the right time will gain you a reputation for great service and in turn, will drive word of mouth sales. In today’s digital economy execution is everything.
We help by bringing all of the following into focus and ensuring each is embedded in your systems and culture:
Effective multi-channel business is all about product availability. If you don’t have something in stock, customers will simply buy from somebody who does, which is why excellent availability drives exceptional revenue.
As with products it’s essential that customers can have unencumbered access to services. This might be a physical service such as legal, financial or software as a service (SaaS).
Customers want what they want, where they want it, when they want it and it has to be on time. Next day delivery is now the least customers expect. Click and collect is becoming as popular as home delivery, and even same day fulfilment is on offer from some forward thinking businesses.
The rise of social media has brought every bad performing company into the spotlight. Social media is just word of mouth with technology. Your organisation’s reputation can be built or destroyed by a (often disproportionate) wave of public sentiment.
Managing customer returns can be complex, expensive and difficult. However, customers expect to be able to return goods with ease and without penalty, so you have make a simple system available to them.
Without efficiency in all of the above, it’ll be hard to make a profit. We will help you to find and implement the right supply chain solutions and partners.